Enterprise-grade AI infrastructure designed for mission-critical logistics operations. Comprehensive API documentation, reference architectures, and integration patterns for FedEx's technology ecosystem.
RESTful APIs designed for high-throughput logistics operations
Core conversational AI interface for agents and assistants
curl https://api.anthropic.com/v1/messages \
-H "x-api-key: $ANTHROPIC_API_KEY" \
-H "anthropic-version: 2023-06-01" \
-H "content-type: application/json" \
-d '{
"model": "claude-sonnet-4.5-20250929",
"max_tokens": 4096,
"messages": [{"role": "user", "content": "Optimize route..."}]
}'
High-volume async processing for customs, claims, documents
curl https://api.anthropic.com/v1/messages/batches \
-H "x-api-key: $ANTHROPIC_API_KEY" \
-d '{
"requests": [
{"custom_id": "shipment_001", "params": {...}},
{"custom_id": "shipment_002", "params": {...}}
]
}'
Proven integration patterns for enterprise logistics systems
Processing 1M+ routes daily with sub-second latency
┌─────────────────────────────────────────────────────────────────────────┐
│ FedEx Existing Systems │
├─────────────────────────────────────────────────────────────────────────┤
│ [Dispatch System] [Fleet Management] [Weather API] [Traffic Data] │
└────────────┬─────────────────┬──────────────────┬────────────┬──────────┘
│ │ │ │
▼ ▼ ▼ ▼
┌──────────────────────────────────────────────────────────┐
│ API Gateway (Kong / AWS API Gateway) │
│ • Rate limiting • Auth • Request routing • Logging │
└────────────────────────────┬─────────────────────────────┘
│
▼
┌──────────────────────────────────────────────────────────┐
│ Event Stream (Kafka / AWS Kinesis) │
│ Topic: route-optimization-requests │
└────────────────────────────┬─────────────────────────────┘
│
▼
┌──────────────────────────────────────────────────────────┐
│ Claude AI Route Optimization Service (Lambda/ECS) │
│ • Reads: Vehicle location, capacity, delivery windows │
│ • Claude API: Analyzes constraints, optimizes routes │
│ • Output: Optimized route with ETAs and fuel estimates │
└────────────────────────────┬─────────────────────────────┘
│
▼
┌──────────────────────────────────────────────────────────┐
│ PostgreSQL / DynamoDB (Route Cache) │
│ • Store optimized routes for 24 hours │
│ • Enable replay and audit trail │
└────────────────────────────┬─────────────────────────────┘
│
▼
┌──────────────────────────────────────────────────────────┐
│ Driver Mobile App + Dispatch Console (React/Native) │
│ • Real-time route updates pushed via WebSocket │
│ • Turn-by-turn navigation with Claude-optimized path │
└──────────────────────────────────────────────────────────┘
Handling 500K+ customer inquiries daily across 180+ countries
┌──────────────────────────────────────────────────────────────────────┐
│ Customer Touchpoints (Omnichannel) │
├──────────────────────────────────────────────────────────────────────┤
│ [Web Chat] [Mobile App] [SMS] [Email] [WhatsApp] [Voice IVR] │
└────────────┬──────────┬────────┬──────────┬───────────┬─────────────┘
│ │ │ │ │
└──────────┴────────┴──────────┴───────────┘
│
▼
┌─────────────────────────────────────────────────┐
│ Contact Center Platform (Genesys/Five9) │
│ • Routing • Queue management • Transcription │
└─────────────────────┬───────────────────────────┘
│
▼
┌─────────────────────────────────────────────────┐
│ Claude AI Customer Service Agent │
│ • RAG: 10M+ shipment records, policy docs │
│ • Tool Use: Track shipment, file claim, reroute│
│ • Handoff: Escalate to human if confidence <80%│
└─────────────────────┬───────────────────────────┘
│
┌────────────────┴─────────────────┐
▼ ▼
┌──────────────────────┐ ┌───────────────────────┐
│ Knowledge Base │ │ FedEx Core Systems │
│ (Pinecone/Weaviate) │ │ • SAP (orders) │
│ • FAQs │ │ • Salesforce (CRM) │
│ • Policies │ │ • Track & Trace API │
│ • Historical chats │ │ • Billing system │
└──────────────────────┘ └───────────────────────┘
Processing 5M+ international shipments daily across 220+ countries
┌──────────────────────────────────────────────────────────────┐
│ Inbound Documents (Multiple Formats) │
├──────────────────────────────────────────────────────────────┤
│ [PDF Invoices] [Excel BOLs] [Scanned Forms] [EDI Messages] │
└────────────────────────┬─────────────────────────────────────┘
│
▼
┌────────────────────────────────────────────┐
│ Document Processing Pipeline (AWS) │
│ • S3: Store originals │
│ • Textract: OCR for scanned docs │
│ • Lambda: Pre-processing & validation │
└────────────────────┬───────────────────────┘
│
▼
┌────────────────────────────────────────────┐
│ Claude AI Classification & Extraction │
│ • Classify: Invoice, BOL, Certificate │
│ • Extract: HS codes, values, quantities │
│ • Validate: Against 220+ country rules │
│ • Flag: High-risk shipments for review │
└────────────────────┬───────────────────────┘
│
┌────────────────┴──────────────┐
▼ ▼
┌─────────────────┐ ┌──────────────────────┐
│ Customs Broker │ │ Compliance Rules DB │
│ System (TMS) │ │ (PostgreSQL) │
│ • Auto-file │ │ • HS code lookup │
│ • Submit to │ │ • Sanctions list │
│ customs APIs │ │ • Tariff calculator │
└─────────────────┘ └──────────────────────┘
Flexible deployment models for enterprise requirements
Best for: Fastest time-to-value, minimal infrastructure overhead
Best for: GCP customers requiring VPC-native deployment
Enterprise-grade reliability and performance guarantees
p95 for Claude Sonnet 4.5
requests/min (enterprise)
SLA with credits
Included
Custom
Custom
Schedule a technical architecture review with our solutions engineering team to design your custom integration.